Death Claim Process in Family Takaful

Abstract

Takaful is a mechanism in which people contribute to a
common fund and the fund compensates the contributing member
if any defined loss occurs. This study describes the process of death
claims of a family takaful plan from the client and company’s
perspective while using in-depth narrative analysis of the
qualitative data collected from a client and takaful company
manager along with supporting documents. It informs us about the
problems which a client faces when the breadwinner of a family
dies and how the proceeds of a takaful death claim can solve those
problems. This study follows the case study method and data is
collected through narrative interviews. It narrates the steps a client
needs to take for timely submission of documents and formally
lodging a death claim. This paper also advises us on how to develop
and take an appropriate takaful plan addressing the future needs
of the family if the income-generating person of the family dies.